
10 Aug
2003
10 Aug
'03
4:45 a.m.
The auto response adds the first "RE:" to the ticket subject line. Then each new email on the ticket also adds an "RE:", until soon we have zillions of RE:RE:RE:RE:...(etc.) in the subject line. Ugly. How can we limit this to just one "RE:" in the first reply and all future email correspondence on each ticket? Thanks.