Hi,

I have configured OTRS with the following specification.

1) I have customized queues

a. X-queue

b. Y-queue

2) Customized Ticket states

a. New

b. Open

c. In process

d. Waiting

e. Closed

And I want to filter the queue based on the ticket states.

For instance : I have 100 tickets in X-queue, now I want to see only the tickets which are in “In Process” state in the same queue.

How do I configure that?

Regards

Nikhil Joshi

Pune