Hi Andrew, On Tue, Apr 01, 2003 at 04:10:53PM -0500, -----@coxnews.com wrote:
1. Does OTRS have a 'guest' account feature?
In OTRS 1.1 you will have the possibility of rw/ro group member.
-=> So if you add a new user (named guest) and you add your user "ro" to one or more groups, then you will have a guest account.
Can this guest user create tickets? or just view?
It depends on your settings. But normally not.
4. Is there an area where I can view completed tickets?
In OTRS 1.1 you will have a ShowAllOpenTicket and ShowAllClosedTicket view (Utilities).
I do not seem to have a 'ShowAllClosedTicket' view in utilities. Do I need to set a variable first?
No. Agent interface -=> Utilities -=> Ticket Status (bottom of site).
5. Once an escalation time has been reached, can a page be sent also?
Not yet. But would be possible ot implement!
Ok. Could this be done currently if a pager has an email address?
No, I need to write a little script (which looks in the DB if there is a ticket where the escalation time has been reached). -=> Then you can send this info via email to a pager. PS: I put it to the TODO list.
Andrew
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Perfection is our goal, excellence will be tolerated. -- J. Yahl