Re: [otrs] No X-OTRS headers in mails from OTRS

Gerald Young wrote:

No human should be involved with OTRS's inbox.

Maybe, but in my specific situation I have only the choice of either manually forwarding/resending each ticket mail to the OTRS inbox or let OTRS do it automatically. I really prefer the second option :-) Having a specific ticket email address is - for political and social reasons - out of question. Theory and practice are not congruent in this case and they cannot be made to be so. Cheers frank