Thanks Tyler, I am trying to find out how to change the max attachment size in the documentation, but I haven't found it yet. Could you tell me how?
Thanks,
Eric
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tyler Hepworth
Sent: Monday, November 08, 2004 9:09 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] error OTRS-PM-10
On Mon, 8 Nov 2004 08:38:16 -0700, Eric Assouad
What does the message below mean and how can I fix it? It's happens every night and is causing the e-mail to bounce and create a new ticket everyday around midnight.
Got a packet bigger than 'max_allowed_packet', SQL: 'INSERT INTO article_plain (article_id, body, create_time, create_by, change_time, change_by) VALUES (2591, 'From EPonomarenko@sandcherry.com Thu Sep 2 15:05:02 2004
Has to do with attachment size. The default only allows attachments of <= 2Mb. If an attachment larger than this comes in, you get the message. You have to increase the max_allowed_packet size and make sure your database supports the larger attachment as well. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/