Hi Brian,

Of course this is possible... it would need a little configuration though.
I have a couple of concerns though:

1. People will also just open tickets to select the right ticket.. I
don't really know what you'd want to do with the data you gather, but
I doubt they would be good for statistics or so.
2. It will generate a large amount of ticket history data.
3. information of the ticket is also displayed in the QueueView,
StatusView etc; you might want to remove the "Preview" mode in this
case.
4. It is not a configuration option, mainly due to points 1...3 above;
you'd need to do a small development for this.

((enjoy))
-
Michiel Beijen
R&D

OTRS AG
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Germany

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On Wed, Dec 2, 2009 at 4:57 PM, Brian Lang <blang@smgi.ca> wrote:

Is there a way to log in the History when Agents Zoom tickets? I need to track all views of a ticket.

======================================================

Brian Lang - IT Department

Sovereign Management Group Inc. proudly serving

Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby Bar and Grill

blang@smgi.ca | Office: 604.538.1566 x2905

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