Hi Andrea.
Am 24.08.2015 um 09:36 schrieb Andrea Iannucci mailto:andrea.iannucci@firstclarity.com>:
thanks for the sequence but actually i know where to create a new agent and i did create it.
The things that i cant find is how activate the agent on a New ticket creation and on Ticket Update.
You wrote to look for this:
"Event based execution" —> Ticket -> TicketStateUpdate —> (+)
It sound like what i need on the generic agent function, so that the agent is activated on this event, but i cant find this "path" anywhere.
You did not tell us your OTRS version?
A picture tells more than 1000 words. See a screenshot of the relevant screen on http://picpaste.com/OTRS-qmc7mqaL.png. That’s a recent OTRS 4.0.1
Regards
—
Jan Dreyer
IT Administrator — Operations — A-SCM-IT IOX Expert
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