[otrs] LDAP and active directory authentication problems

15 Aug 2009

      Hi,
I can't configure OTRS 2.4.2 (linux) to authenticate Customers from LDAP (Active Directory - windows 2008 server), I was configuring  but I still get this error: "Identification incorrect your user or password was entered incorrect". My users are in several OU's but I created a group called otrs_C and use the following code in Kernel/Config.pm:

########################################

    # Customer Info from LDAP:

    ########################################

    $Self->{CustomerUser} = {

    Name => 'Active Directory',

    Module => 'Kernel::System::CustomerUser::LDAP',

    Params => {

      Host => '172.16.11.32',

      BaseDN => 'dc=arsalgarve,dc=local',

      SSCOPE => 'sub',

      UserDN => 'ad',

      UserPw => 'adpass',

    },

    CustomerKey => 'sAMAccountName',

    CustomerID => 'mail',

    CustomerUserListFields => ['sAMAccountName', 'cn', 'mail'],

    CustomerUserSearchFields => ['sAMAccountName', 'cn', 'mail'],

    CustomerUserSearchPrefix => '',

    CustomerUserSearchSuffix => '*',

    CustomerUserSearchListLimit => 250,

    CustomerUserPostMasterSearchFields => ['mail'],

    CustomerUserNameFields => ['givenname', 'sn'],

    Map => [

      # note: Login, Email and CustomerID needed!

      # var, frontend, storage, shown, required, storage-type

      # [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ],

      [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ],

      [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ],

      [ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var' ],

      [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ],

      [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ],

      # [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ],

      # [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ],

      # [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ],

     ],

    };

    ########################################

    # Customer Authentication against LDAP #

    ########################################

    $Self->{'Customer::AuthModule'} =

'Kernel::System::CustomerAuth::LDAP';

    $Self->{'Customer::AuthModule::LDAP::Host'} = '172.161.11.32';

    $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=arsalgarve, dc=local';

    $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

    $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'ad';

    $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'adpass';

    $Self->{'Customer::AuthModule::LDAP::AlwaysFilter'} = '';

    $Self->{'Customer::AuthModule::LDAP::GroupDN'} = 'CN=otrs_C,CN=builtin,DC=arsalgarve,DC=local';

    $Self->{'Customer::AuthModule::LDAP::AccessAttr'} = 'member';

    $Self->{'Customer::AuthModule::LDAP::UserAttr'} = 'DN';

    $Self->{'Customer::AuthModule::LDAP::Params'} = {

                port => 3268,

                timeout => 120,

                async => 0,

                #version => 3,

           };

Thanks in advanced,

Joaquim Azevedo