no, i never got an answer. but i havent seen that message again, so im not even sure how to troubleshoot it. Matt Linton wrote:
Mike: Did you ever get an answer to this? I am having the same issue on a pending autoclose+ ticket.
The ticket in my system most definately has an ID. This is OTRS 2.0.2
Mike Conigliaro wrote:
hey guys, i saw this error in my inbox this morning. im not 100% sure, but i think it has something to do with a ticket we had set to pending autoclose. anyone have any ideas what this is all about?
ERROR: OTRS-PendingJobs-10 Perl: 5.8.3 OS: linux Time: Mon Oct 3 18:45:02 2005
Message: Need TicketID!
Traceback (6282): Module: Kernel::System::Ticket::LockSet (v1.184) Line: 2434 Module: /opt/otrs/bin/PendingJobs.pl (v1.16) Line: 91
ERROR: OTRS-PendingJobs-10 Perl: 5.8.3 OS: linux Time: Mon Oct 3 18:45:03 2005
Message: Need TicketID!
Traceback (6282): Module: Kernel::System::Ticket::LockSet (v1.184) Line: 2434 Module: /opt/otrs/bin/PendingJobs.pl (v1.16) Line: 91
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-- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com