You can hide or deny the options of "article" with Sysconfig (Config Options: Ticket -> Frontend::Agent::ModuleRegistration) or with an ACL. But AFAIK you need access to the DTL if you didn´t want the displaying of "article" itself.

regards
Christoph

Lev Davidovich schrieb:

Hi I want to change some of the layout on the right hand side of the TicketZoom view (see attachment “zoomview.jpg” – eg: I want to comment out some of the items such as “Article” etc.).

I have tried to edit the following file

\Kernel\Output\HTML\Standard\AgentTicketZoom.dtl

But I have discovered that I am unable to upload the edited file to the live server as it is owned by user “Apache” and requires root user access to the live server which I have not got.

Since I am unable to edit the file, is there any other way I can change the layout of the page, such as the Sysconfig interface for example?

Many thanks for your kind attention

Lev
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