Hallo.
http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ID=70
Unfortunately it seems not all are working correctly....
a) All params of the latest customer article:
e. g.
[...]
Also possibe but depends on used action:
(for note or owner update comments)
[...]
b) All possible OTRS config settings:
e. g.
[...]
c) Ticket owner options:
e. g.
[...]
d) Options of the current user who requested this action:
e. g.
[...]
e) Options of the current customer user data of this ticket:
e. g.
[...]
Note: For more tags have a look into your "CustomerUser" Kernel/Config.pm
options. All tags under "Map => [...]" are possible.
f) Options of the ticket data:
e. g.
--
Best regards
André Bauer
System: Debian 3.1 / Apache 2.0.54 / MySQL 4.0.24 / OTRS 2.0.4
============================================
AK> I hope this isn't a common newbie question, but I can't find the
AK> answer in the docs...
AK> I am trying to customize the en::Customer::StateUpdate
AK> notification. In the documentation it says that has the
AK> options of the ticket data, but I can't find what the actual options are
AK> - are they listed somewhere? What I want is when I close a ticket, I
AK> want whatever I typed in the "Note Text" box to be included in the state
AK> change notification to the customer.
AK> I am also interested in including the full ticket history in the
AK> state email. Is there a way to do this?
AK> Thanks for the help!
AK> -Andrew
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