Hi Matteo, On Mon, Feb 02, 2004 at 05:06:07PM +0100, Matteo Sgalaberni wrote:
[...] BUT
If I want to permit Customer to use customer.pl, my customer will see ticket open with company A and ticket with company B. That's a bad thing.
No. The customer will only see tickets with the same customer id. Mhm, i opened now the table scheme. I was thinking that email it is a pkey! But it isn't! I can have the same customer email with different login account!
There is login | character varying(100) | not null email | character varying(150) | not null
But if i have 2 customer with the same email whats happen if the customer send a mail to otrs via pop3 account fetching?
The the first customer entry wins.
The ticket at what customer it's associated?
With the first customer. PS: Normally each customer should have the own email address.
Matteo
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!