On Friday, May 28, 2004 4:45 PM
Ben Chabot
Here is what prints out in the log :
[Fri May 28 14:43:03 2004][Error][Kernel::System::Ticket::PriorityLookup][2394] Need Type or ID! [Fri May 28 14:43:03 2004][Error][Kernel::System::Queue::QueueGet][751] Need ID or Name! [Fri May 28 14:43:03 2004][Error][Kernel::System::State::StateGet][81] Need ID or Name!
Here is what I see in otrs :
Software error: Can't use an undefined value as a HASH reference at /otrs/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 925.
Did you rename any of the default queues? Are there any PostMasterPreFilters that try to access a non-existant queues or set any non-existant states or stuff? Re-Check your configuration for automatition: PostMaster filters, Procmail, even GenericAgent. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388