Anyone give you any pointers on this, I'm interested as well. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Max Bidlingmaier Sent: Wednesday, January 31, 2007 7:39 AM To: otrs@otrs.org Subject: [otrs] Articel shown in QueueView Hi, I wonder if it's possible to get the lastest article in the ticket-history in the queue-view. By default the orginial ticket-text (last customer reply?) is shown there. My agents would like to see the latest article there and if possible also when using the Zoom-Function the latest article should be shown. thanx max -- ------------------------------------------------------------ EasternGraphics - visualize your business Max Bidlingmaier Administration http://www.EasternGraphics.com phone: +49 3677 67820 EasternGraphics GmbH - Albert-Einstein-Strasse 1 - DE-98693 Ilmenau Geschaeftsfuehrer - Ekkehard Beier, Volker Blankenberg, Frank Wicht Amtsgericht Jena - HRB 304052