Thanks, Brett and Daniele! I got the
POP3 server working again.
But things are only working ½ ways.
One thing to note: I have customercare@calpont.com forwarded
to my personal email, tkerr.
If I enter a ticket externally, outside of
OTRS, an auto-response is sent and the message is forwarded to tkerr
appropriately.
However, if I enter a ticket internally,
via OTRS, an auto-response is sent, BUT the message does not get forwarded to
tkerr… it used to.
Also, neither ticket shows up under New
messages(0) with in OTRS. The ticket does appear in my queue, but not in
my New messages.
Thanks in advance for your help!
Tina Kerr
Manager, Production Support
Office: 214-618-9540
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