Am 09.07.2015 um 12:27 schrieb Morten Bøhmer <morten.bohmer@imemo.no>:

Thank you for your reply, can you supply some more details ?

Did you read https://otrs.github.io/doc/manual/admin/stable/en/html/administration.html#adminarea-genericagent ?

You want to configure a event based execution.

With „execute custom module“ you should be able to call your own module. All Ticket-Parameters are transferred to the module afaik. I did not test that functionality myself though (yet).

Best wishes

—

Jan Dreyer
IT Administrator — Operations — A-SCM-IT NMD Expert

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