Thanks a lot for your response, but even if I changed "QData={"subject"}" by "QData={"Article::Subject"}" it dosn't work, do I have to do something else after changing this value ?
thanks again
Laurent Minost <lminost@denyall.com> a écrit :
Hi,
I think it's a bug, I noticed this "problem" a few weeks ago and did a modification by myself but as I can't be sure it's a volunteer behaviour or a real bug, I did not put an entry in OTRS bugzilla, maybe we should do it ?
By the way, this is what I changed in Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl :
Tahar a écrit : > Hi, > > I'm used Otrs v-2.0 on the customer interface when answering for support > feedback the subject of the message was inserted automatically and > contain the same one as the ticket subjet on its creation. > > While upgraded to version 2.2.3 the subject is always blank, I would to > know how to do to let automatically the ticket's creation subject, to > not oblige the client to enter a subject only if he wants to change it. > > Thank you for your help >
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/