Hi,<br><br>Agents see all queues because all of them belong to the same group. If what you want to accomplish is to assign every single queue to a single agent, then you could create a group for each queue and then give permissions to the correspondent agent, only to that group.<br>

<br clear="all">Leonardo Certuche<br><br><div class="gmail_quote">On Tue, Dec 22, 2009 at 3:10 PM, Dejan Miklavcic <span dir="ltr">&lt;<a href="mailto:jandearc@gmail.com">jandearc@gmail.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">

Hi,<br>
<br>
I created several queues, and several agents. All queues are in<br>
&quot;users&quot; group. I assigned every agent to exactly one queue.<br>
But when they log in, all of them can see all queues. How can I make<br>
them see (and edit) only queues they belong to (queue that appears in<br>
My Queues) ?<br>
<br>
thanks,<br>
<br>
Dejan<br>
---------------------------------------------------------------------<br>
OTRS mailing list: otrs - Webpage: <a href="http://otrs.org/" target="_blank">http://otrs.org/</a><br>
Archive: <a href="http://lists.otrs.org/pipermail/otrs" target="_blank">http://lists.otrs.org/pipermail/otrs</a><br>
To unsubscribe: <a href="http://lists.otrs.org/cgi-bin/listinfo/otrs" target="_blank">http://lists.otrs.org/cgi-bin/listinfo/otrs</a><br>
<br>
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW!<br>
<a href="http://www.otrs.com/en/support/enterprise-subscription/" target="_blank">http://www.otrs.com/en/support/enterprise-subscription/</a><br>
</blockquote></div><br>