Hi, I have created a main queue by name "Helpdesk" and associated this one to Helpdesk Administrators Group. Under this queue, I have created queues by name (naming only few of them) such as CDCutting DevTestLab Download HardwareProblems and so on. None of the users are having any right with default "users" group. I feel that I have configured the system in proper manner as explained in the manual. My requirement is that the above mentioned sub-queues should not be visible to customers as the same is used for assigning calls based upon the skill set and availability of engineers. I have noticed that, as soon as a customer authenticates to OTRS system, he can see the sub-queues. I don't know to how to restrict the same. I am looking for some help or guidance in this area. Regards, Prafulla