You have got to query the database directly to do
this.
First you got to understand the database
structure
Take a look at
As a quick suggestion, you could point
attention to the article table: here you find the different notes, replies etc.
that compose a ticket, in the same table, the a_to filed contains the addressee
of your replies.
Hope this helps
Gabriele
----- Original Message -----
Sent: Wednesday, November 07, 2007 2:11
PM
Subject: [otrs] Counting responses
used
Hi,
My company
would like to see how many incoming contacts we answer with each of our
responses.
I don’t see this possibility under
“Stats” or “Search”.
Does anyone have a solution or a
good workaround for this?
Thanks so
much!
Tabitha Stang
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