[otrs] Admin OTRS opening closed tickets

Hello all, Where is this setting kept? I'm getting tickets reopened automatically after they've been closed, and I'm unable to discern the reason. Doing a search in sysconfig for reopen doesn't return results. I note this question by Luca Corti was (so far) unanswered in regards to avoiding reopened tickets when a customer replies to the agent email message saying it has been closed. *************** * Adam Getchell, M.S. * Director of Information Technology * College of Agricultural & Environmental Sciences Deans' Office * acgetchell@ucdavis.edu (530)752-8008 *************** "Invincibility is in oneself, vulnerability in the opponent." -- Sun Tzu