Hello OTRS folks,

Is it possible to show the "Accounted time" of a ticket in the customer's view of the ticket?

The agent can see it in the Ticket Information on the right side:

"Accounted time: 30"

While the customer, for the same ticket, only can see the following information:

- State

- Priority

- Queue

It would be great, if the accounted time of the ticket can be added into the customer's view of the ticket information.

Thanks,
Claudio