Yes I ran the refresh script post upgrade. Andrew Meyer Precision Practice Management T:314.787.0681 D: 314.881.5265 C: 314.565.0868 F: 314.881.5365 Email: ameyer@precisionpractice.com From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Leideck Sent: Wednesday, December 07, 2011 7:12 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Notification issues Hi Andrew, can you see a history record in the ticket history (not article) about that an email has been send to your agents? Did you run any kind of database update scripts during the patch level update? On 07.12.2011, at 15:13, Andrew Meyer wrote: I seem to be having Notification issues on 3.0.11 after upgrading from 3.0.10. My users no longer get Notifications of new emails/voicemails that come into the helpdesk. I have checked my notification settings and get notified when I email a test message in, but my agents don't' get notified it's in the Helpdesk Queue. Cheers, Nils -- http://webint.cryptonode.de / a Fractal project