Hi,<br><br>I haven&#39;t done it, but I guess you can achieve it using ACLs <a href="http://doc.otrs.org/2.3/en/html/c1947.html">http://doc.otrs.org/2.3/en/html/c1947.html</a><br>Let us know how it goes, now that I think about it, that makes a lot of sense and it would be nice to implement it.<br>
<br>Cheers,<br><br><div class="gmail_quote">2009/1/8 Camilo Vieira <span dir="ltr">&lt;<a href="mailto:camilo.vieira@navita.com.br">camilo.vieira@navita.com.br</a>&gt;</span><br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">









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<p>Hi,</p>

<p>&nbsp;</p>

<p><span lang="EN-US">Does anyone know whether &nbsp;it is
possible to create different templates of "type" in admin interface
to assign for each clients?</span></p>

<p><span lang="EN-US">&nbsp;</span></p>

<p><span lang="EN-US">I intend to configure only "Incident"
and "Service Request" for the customer and configure "Incident",
"Service Request" and "Problem" for the help desk analysts.</span></p>

<p><span lang="EN-US">&nbsp;</span></p>

<p><span lang="EN-US">Help me!</span></p>

<p><span lang="EN-US">&nbsp;</span></p>

<p><b><span style="font-size: 8.5pt; color: rgb(116, 117, 120);">Camilo Vieira </span></b><span style="font-size: 8.5pt; color: rgb(116, 117, 120);">• Coordenador de
Infra-estrutura de redes <br>
<b><a href="http://www.navita.com.br/" title="http://www.navita.com.br/
Navita" target="_blank"><span style="color: rgb(205, 201, 51);">Navita</span></a> • <a href="http://www.navitaportal.com/" title="http://www.navitaportal.com/
Navita Portal" target="_blank"><span style="color: rgb(116, 117, 120);">Portais</span></a>
e <a href="http://www.blackberrycorporativo.com.br/" title="http://www.blackberrycorporativo.com.br/
BlackBerry Corporativo" target="_blank"><span style="color: rgb(116, 117, 120);">BlackBerry</span></a> </b>• 55 11 3055-2001</span></p>

<p>&nbsp;</p>

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