Afaik there is no limit in Otrs providing you the service of not sending mails. Is this a new install that never worked or did the email sending work before? I'm assuming you are on linux and using a local sendmail? Can you send mail at all from the machine?

If on linux the /var/log directory may also provide some hints.

Groet,

Arnold

Op 3 nov. 2011 om 23:47 heeft "Martin Rheumer" <martinr@benon.com> het volgende geschreven:

All,

I am very new to otrs ( coming back to it after many years ).

Our install here is failing to send emails out this morning with the following error :

[Fri Nov 4 08:29:11 2011][Notice][Kernel::System::PostMaster::Filter::MatchDBSource::Run] Filter: 'QUEUENAME' Set param 'X-OTRS-Queue' to ‘QUEUENAME ‘ (Message-ID: <!&!AAAAAAAAAAAYAAAAAAAAAMAecSFmcr1EkjK012t9RbvCgAAAEAAAANsJMEIbkNpHsHkd2rJdnqoBAAAAAA==@enduser.com>)

[Fri Nov 4 08:29:11 2011][Notice][Kernel::System::Ticket::TicketCreate] New Ticket [2011110401000021/RE: Order Proce] created (TicketID=771,Queue= QUEUENAME ,Priority=3 normal,State=new)

[Fri Nov 4 08:29:11 2011][Error][Kernel::System::Email::Sendmail::Send][81] Can't send message: Cannot allocate memory!

[Fri Nov 4 08:29:11 2011][Info][Kernel::System::Email::Send] Error sending message

Is there a set limit etc in otrs that may cause this, or is this a system issue ?

Any help appreciated. ie RTFM etc !

Thanks

Martin

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