Hi All, Bug report has been submitted - ID 4975 On 14/02/2010 20:17, Alexander Halle wrote:
David Holder wrote :
I've just upgraded from 2.4.6 to 2.4.7 and have encountered a couple of issues, although this may be due to the upgraded support assessment plugin
1: My Apache DBI::config is now coming up as critical, even though it's configured in the correct config file, and was working in 2.4.6 2: I get the following errors appearing in my log : Sat Feb 13 16:55:36 2010 error OTRS-CGI-10 The checks of Kernel::System::Support::Cron returned no data!
Running on the latest fedora core.
Any ideas anyone? have restarted the services after the upgrade.
Hello David,
I can confirm problem 2, but not problem 1.
I use OTRS 2.4.6 installed from source. When I update the _working_ support module from 1.0.95 to 1.0.96 I get the same error like you, otrs.log :
[Sun Feb 14 17:15:38 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet start [Sun Feb 14 17:15:38 2010][Error][Kernel::System::Support::AdminChecksGet][163] The checks of Kernel::System::Support::Cron returned no data! [Sun Feb 14 17:15:39 2010][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication with wrong Pw!!! (REMOTE_ADDR: x.x.x.x) [Sun Feb 14 17:15:41 2010][Notice][Kernel::System::Support::AdminChecksGet] AdminChecksGet end
The error is reproducible, I think it's a bug in support 1.0.96. Please create a bug report and post the id or wait for me doing so within the next days. At the moment I'm still analyzing this. Additionally I got the following cron job error, but only once in 3 tries :
Can't find string terminator "'" anywhere before EOF at /opt/otrs/Kernel/Config/Files/ZZZAAuto.pm line 4212. Compilation failed in require at /opt/otrs/Kernel/Config/Defaults.pm line 2331.
Regards
Alexander
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