From the various ticket view panels (owner, note, pending, etc.) you can indicate that you want ticket type to appear.  From there you should be able to change the ticket type.

 

>>> Christoph Ohliger <ohliger@fh-rosenheim.de> 7/13/2009 2:42 AM >>>
Hi,

I have a ITSM related question. When creating a ticket (phone or email
based), there is the possibility to choose the ticket type (incident,
problem, ...). I haven´t seen any possibility to access this ticket type
after the ticket is created, for example if the type is changing within
the working process ?

regards
Christoph Ohliger
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