Re: [otrs] customer users cant long in

Hi, Try to use cn=otrsagent,*cn*=users,dc=domain,dc=org instead of cn=otrsagent,*ou*=users,dc=domain,dc=org Hope this help Le 29/04/2010 01:09, Ryan Miguel a écrit :

Edmond,

When I change the UserDN (in config.pm) I can no longer search for customers and I get errors in the log file relating to LDAP bind failure. However, if I use UserDN =>'domain\otrsagent' then I can search for customers. I did try changing the sync script from 'domain\otrstest' to "cn=otrsagent,ou=users,dc=domain,dc=org" but it still didn't work cause I still receive the following error when customers attempt to log-in using their AD credentials.

Search failed!000004DC: LdapErr: DSID-0C0906DD, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v1772?

Thanks for the suggestion! I was thinking and I would like to know if there is a way that I could check the local database used by OTRS to ensure that the sync script is working? Or to even check to see if there are values in the customer users password fields (since the agent interface shows a "-" under the valid/invalid field for customer users)?

Ryan Miguel

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Message: 1 Date: Sat, 24 Apr 2010 19:08:05 +0800 From: Edmond Chan Subject: Re: [otrs] customer users cant login To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="windows-1252"

Hi Ryan,

DN should be a value looks like "cn=otrsagent,ou=users,dc=domain,dc=org", instead of "domain\otrsagent".

The following 2 values need be updated to a correct DN.

UserDN =>'domain\otrsagent' my $LDAPBindDN = 'domain\otrstest';

On Sat, Apr 24, 2010 at 8:11 AM, Ryan Miguel wrote:

...

I am able to see customer users, search for them, add them to tickets

...

and even send e-mails to them but they can?t login through the customer.pl page. Whenever customers try to login they receive an error message saying that their username or password has been entered incorrectly. When I look in the OTRS logs I see a message like this:

?[Fri Apr 23 16:35:40 2010][Error][Kernel::System::CustomerAuth::LDAP::Auth][220] Search

failed!

...

000004DC: LdapErr: DSID-0C0906DD, comment: In order to perform this operation a successful bind must be completed on the connection., data

...

0, v1772?

I have tried using the sync-ldap2db.pl script because I have read that

...

the user data has to be copied to the MSQL DB for users to be able to login but I am unsure of how I would verify that the data was copied over correctly. I have also read that some people have been able to use some extra settings in their config to copy the data of a first time customer user logging in. My settings are shown below. Any help

would be appreciated.

...

Thanks,

Ryan

##############config.pm#######################

#Enable LDAP authentication for Customers a.k.a non-IT employees

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP';

$Self->{'Customer::AuthModule::LDAP::Host'} = 'server.domain.org';

$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=users,dc=domain,dc=org';

$Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName';

#CustomerUser

#(customer user database backend and settings)

$Self->{CustomerUser} = {

Module => 'Kernel::System::CustomerUser::LDAP',

Params => {

Host => 'server.domain.org',

BaseDN => 'OU=staff,DC=domain,DC=org',

SSCOPE => 'sub',

UserDN =>'domain\otrsagent',

UserPw => 'secret',

},

# customer unique id

CustomerKey => 'sAMAccountName',

CustomerID => 'mail',

CustomerUserListFields => ['sAMAccountName', 'mail'],

CustomerUserSearchFields => ['sAMAccountName','givenname','sn' ],

CustomerUserSearchPrefix => '*',

CustomerUserSearchSuffix => '*',

CustomerUserSearchListLimit => 250,

CustomerUserPostMasterSearchFields => ['mail', 'givenname', 'sn'],

CustomerUserNameFields => ['cn', 'sn'],

Map => [

# var,frontend,storage,shown,required,storage-type, http-link, readonly

[ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var', '',0 ],

[ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var', '',0],

[ 'UserLogin', 'Login', 'sAMAccountName', 1, 1, 'var', '',0],

[ 'UserEmail', 'Email', 'mail', 1, 1, 'var', '',0],

[ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var', '',0],

# [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var', '',0],

],

};

###############sync-ldap2db.pl##################

my $UidLDAP = 'domain\otrsagent';

my $UidDB = 'otrs';

my %Map = (

# db => ldap

email => 'mail',

customer_id => 'mail',

first_name => 'givenname',

last_name => 'sn',

pw => 'password',

);

my $LDAPHost = 'server.domain.org';

my %LDAPParams = ();

my $LDAPBaseDN = 'ou=users,dc=domain,dc=org';

my $LDAPBindDN = 'domain\otrstest';

my $LDAPBindPW = 'secret';

my $LDAPScope = 'sub';

my $LDAPCharset = 'utf-8';

#my $LDAPFilter = '';

my $LDAPFilter = '(ObjectClass=*)';

my $DBCharset = 'iso-8859-1';

my $DBTable = 'customer_user';

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