Joseph,
That makes sense, except the exchange
server is on the same network inside of our firewall, as the otrs server is
located.
The otrs server is on 192.168.111.31 and
the exchange server is 192.168.112.2 via our firewall, which allows for that
path of traffic.
I am still scratching my head on this on.
Tom French
Network Administrator
DEI Services Corp.
Suite One
Ph. 407-678-3388 ext.208
Fax 407-678-8008
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From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Joseph Atkins
Sent: Wednesday, June 28, 2006
11:32 AM
To: 'User questions and
discussions about OTRS.org'
Subject: RE: [otrs] smtp problem
Exchange itself does not naturally allow
outside services to access it’s SMTP. What your probably going to
have to do is open relaying in the SMTP connector. Be very careful and
make sure you specify the computers that you want relaying open for…if
you don’t you can be opening yourself up for spammers.
Joseph Atkins
CMEAC, INC.
704-329-0222 ext. 209
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tom French
Sent: Wednesday, June 28, 2006
11:26 AM
To: User questions and discussions
about OTRS.org
Subject: [otrs] smtp problem
We have tried reading the documentation,
and setting the ip address and the public ip or fqdn for our exchange server to
send an email from OTRS
When a new ticket is generated. Nothing
seems to work, can anyone think of how to approach this problem.?
ERROR: OTRS-CGI-10
Perl: 5.8.6 OS: MSWin32 Time: Wed Jun 28 11:25:56 2006
Message: Can't connect to 192.168.112.2: Unknown error!
Traceback (1896):
Module: Kernel::System::Email::SMTP::Send (v1.9) Line: 121
Module: Kernel::System::Email::Send (v1.14) Line: 467
Module: Kernel::Modules::AdminEmail::Run (v1.23) Line: 108
Module: Kernel::System::Web::InterfaceAgent::Run (v1.8) Line: 651
Module: ModPerl::ROOT::ModPerl::Registry::C_3a_OTRS_otrs_bin_cgi_2dbin_index_2epl::handler
(v) Line: 47
Module: (eval) (v1.80) Line: 203
Module: ModPerl::RegistryCooker::run (v1.80) Line: 203
Module: ModPerl::RegistryCooker::default_handler (v1.80) Line: 169
Module: ModPerl::Registry::handler (v1.99) Line: 30
Thanks
Tom