Hi Luca,<div><br></div><div>interesting solution... there is a member in <a href="http://otrsitalia.net" target="_blank">otrsitalia.net</a> that seems to have a similar problem having the needs to use the pending date in notification event. Do you think that it could be adopted (obviously) changing the code and achive his goal ?</div>

<div><br></div><div>Thank you.</div><div><br></div><div>MV<br>
<br><div class="gmail_quote">On Fri, Feb 5, 2010 at 11:29 AM, Gatti Luca <span dir="ltr">&lt;<a href="mailto:LGatti@bindagroup.com" target="_blank">LGatti@bindagroup.com</a>&gt;</span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">












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<p class="MsoNormal"><span lang="EN-US">Hi all.</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US">We needed the possibility to use the last ArticleID
number in ticket in notification email.  So we added the following lines
in NotificationEvent.pm after “# prepare customer realname”
section.</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><i><span lang="EN-US">    my @AllArticleIDs =
$Self-&gt;{TicketObject}-&gt;ArticleIndex(</span></i></p>

<p class="MsoNormal"><i><span lang="EN-US">       
TicketID =&gt; $Param{TicketID},</span></i></p>

<p class="MsoNormal"><i><span lang="EN-US">    );</span></i></p>

<p class="MsoNormal"><i><span lang="EN-US">    my $LastArticleID = $AllArticleIDs[$#AllArticleIDs];</span></i></p>

<p class="MsoNormal"><i><span lang="EN-US"> </span></i></p>

<p class="MsoNormal"><i><span lang="EN-US">    $Notification{Body}
=~ s/&lt;OTRS_ARTICLE_ID&gt;/$LastArticleID/gi;</span></i></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US">Now, the tag &lt;OTRS_ARTICLE_ID&gt; is
replaced with the last ArticleID and it’s possible send a notification email
to the customer with a link to the latest email exchanged.</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US">&lt;OTRS_CONFIG_HttpType&gt;://&lt;OTRS_CONFIG_FQDN&gt;/&lt;OTRS_CONFIG_ScriptAlias&gt;<a href="http://customer.pl?Action=CustomerTicketZoom&amp;TicketID=" target="_blank">customer.pl?Action=CustomerTicketZoom&amp;TicketID=</a>&lt;OTRS_TICKET_ID&gt;&amp;ArticleID=&lt;OTRS_ARTICLE_ID&gt;#&lt;OTRS_ARTICLE_ID&gt;</span></p>




<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US">Hoping that can be useful….</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US">Bye</span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

<p class="MsoNormal"><span lang="EN-US"> </span></p>

</div>

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<font face="Verdana" color="darkslateblue"><strong>Luca Gatti</strong></font><br><font face="Verdana" color="darkslateblue">ICT System Administrator</font>
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<font color="darkslateblue"><a href="mailto:LGatti@bindagroup.com" target="_blank">LGatti@bindagroup.com</a></font><br><font color="darkslateblue">tel  +39 02 39245.380 </font><br><font color="#483d8b">fax +39 02 39245.200</font><br>


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