Hi Daniel, On Wed, Apr 16, 2003 at 11:02:11AM +0200, Koller Daniel wrote:
After being some time on the mailinglist, I can "announce" that we use OTRS as a support tool for participant with our multi-sport-event in Munich in 2004 (http://www.eurogames.info, support@eurogames.info) -> for people, who just want to know where OTRS is used.
On request I can also "draw" a reference information about our usage, perhaps to be used on the OTRS website.
Cool! That would be fine! :)
Along with this I have a feature request/question:
- Is there a kind of integration with an FAQ-tool? Our support people use OTRS, but they have to look for the "distributable" knowledge somewhere. This could be an faq tool, a wiki etc.
The functionality should that you "go into the knowledge" from otrs, and you're easily able to link or cut/paste into the response. Is there something known or planned?
No, but it would be possible with java script to do so. -=> dev at otrs.org
Additionally I want to support the need for a solution to handle many tickets. (i.e. to move them in one task to another queue)
This feature (for agent interface) is still on the TODO list but not implemented. Maybe the GenericAgent will help you (http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/generic-agent.html).
Daniel
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- Noch 150 Tage bis zum Gäubodenvolksfest! ;-)