Anybody know if this can easily be done for the customer interface? I would like my customers to be able to see all details of a ticket in the main ticket window. Thanks Greg -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Nils Breunese (Lemonbit) Sent: Friday, February 15, 2008 2:22 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] View all followups in ZOOM Baker, Greg wrote:
Is there an option to show all the ticket follow-ups on the main page when you zoom on a ticket? Or will I have to change the template for ticket views. I want this option for both agents and customers.
I believe you're looking for the Ticket::Frontend::ZoomExpand option in SysConfig. http://doc.otrs.org/2.2/en/html/ x12518.html#Ticket:Frontend::Agent::Ticket::ViewZoom Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/