Hi Everyone!
I found out that I
can make my own stat with the Static-File feature.
My only question is
how do I configure it, so that once I put the file in the //Kernel/System/Stats/Static
directory, first it shows in the stats module, and secondly it doesn’t give me
the following error:
Can't
locate object method "new" via package
"Kernel::System::Stats::Static::StateAccounttime" (perhaps you forgot
to load "Kernel::System::Stats::Static::StateAccounttime"?) at
../..//Kernel/System/Stats.pm
Please I need your
help.
Thanks and regards
María Alejandra Piedra
Unidad de Informática
y Sistemas de Información
IICA (506) 2216-0171
De: Alejandra Piedra
Enviado el: Jueves, 27 de Mayo de 2010 10:23 a.m.
Para: User questions and discussions about OTRS.
Asunto: Stats by ticket state
Hello!
I’m trying out the new stats and I want to
know if there is a way to create that account time between state changes.
For example, I need to know how much time
has passed from the moment the ticket is in new state to the moment it’s
changed to open.
I know the stats use the escalations and
all this attributes, but my boss is asking me for this type of stats.
Thanks for all the help
María Alejandra Piedra
Unidad de Informática
y Sistemas de Información
IICA (506) 2216-0171