Hi, As I've noted before I'm still getting reminders for closed tickets. These are the symptoms I'm seeing here: - Reminder mail is sent to the last ticket owner. - If I click on the link in the mail it takes me to the ticket which is locked to the agent and has a state 'closed susccesful'. - I've tried closing the ticket by using the close option, however the reminder keeps popping up. - The ticket does not show up in my personal queue or any other queue (probably because status is closed). If I query the database for the ticket this is what I get: 2980, '2008040291000063', '', 9, 1, 0, 2, 1, 1, 3, 2, , , , , '<cust id removed>', '<mail removed>', 1211446738, 1211205240, 1208180922, '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', '', 1, 1207121641, '2008-04-02 09:34:01', 1, '2008-05-22 10:59:05', 2, '', '', '', '', 1, , , 1207121823, 1210751484 The eleventh field ('2') is the ticket_state_id, my installation is pretty default so 2 matches 'closed succesful'. I don't know which other table can trigger the reminders. Did anyone have this as well? I'm running 2.2.6 on ubuntu. Thanks, Arnold.