Mabuhay! For testing purposes im using my own email add and has configured the .fecthmailrc and .procmailrc. Will this testing work? I still don't have a permanent email add to be assigned to the otrs user. I don'e see any email in the otrs queue view. When i see the /var/spool, there are no messages. But when i tried the default or example test files being piped to the PostMaster.pl, its ok and appears on the queue. So, the problem is that i couldn't receive any incoming message coming from my email add. Please advise... Salamat! -Edwin ------------------------------------------------------------------------------------------------------------------ The essential thing is not the triumph but the struggle; The important thing is not to have conquered but to have fought well. Edwin D. Viñas http://www.geocities.com/edwin_vinas Science Research Specialist II Philippine Research Education and Government Information Network ------------------------------------------------------------------------------------------------------------------