Reply from Chris Day, Friday, October 25, 2002, 3:27:31 AM CD> Hi, CD> I've just installed OTRS on a hosted domain. Here's the info I know about it: CD> Webserver: Apache 1.3.26 CD> Operating System: FreeBSD 3.4-RELEASE CD> Complier: GCC 2.7.2.3 CD> Database: MySQL 3.23.32-log CD> Perl 5.00503 CD> PHP 4.2.2 CD> PHP3 3.0.18 CD> Sendmail 8.9.3 CD> I've done all the installations and logged in fine, but no emails are coming CD> in the queue. I need info@heartlevelministries.org to go into our queues. CD> I edited .fetchmailrc to read: CD> poll mail.heartlevelministries.org protocol POP3 user CD> info@heartlevelministries.org password [ourpassword] is otrs CD> But nothing happened. What else should I need to edit to get the mails CD> into the queue? CD> Thanks CD> Chris In my case I add command "fetchmail -a" in my cron jobs and everything was fine. Ask administrator of this domain for assistance. p.s. this is explained well in docs on http://otrs.org. Best regards, Vladimir Gerdjikov, Communication and NOS Manager, HebrosBank Head Office, +359 32/903435, +359 88 578 458 mailto:vladimir.gerdjikov@hebros.bg ----------------------------------------------------------------