Re: [otrs] Problem About LDAP Integration

18 Mar 2009

      I had an issue much like this.  See the attached for the solution that
worked for me.

Jeremy Adams
PC Support Specialist I
Cedar Valley College
972.860.8086
...
...
...
Selçuk Han AYDIN  03/18/09 1:53 AM >>> 
Dear Friends,
I have installed OTRS on OpenSUSE Linux distro. I have tried to
performe
auth via LDAP. I have configured the "Config.pm" file. The system
"/var/log/messages" files gives the  following message:

Mar 17 10:49:27 marine OTRS-  CGI-  10[4687]:
[Notice][Kernel::System::Auth::LDAP::Auth] User: saydin
(uid=saydin,ou=### <Deleted for security> ###) authentication ok
(REMOTE_ADDR: ::1).
Mar 17 10:49:28 marine OTRS-  CGI-  10[4687]:
[Notice][Kernel::System::User::GetUserData]  Panic! No UserData for
user: 'saydin'!!!

As understood from the message and from the documents about "Panic! No
UserData", I should configure "Config.pm" similar to following way.

#############################
$Self-  >{UserSyncLDAPGroups} = [
        'users',
    ];

    $Self-  >{UserSyncLDAPMap} = {
        # DB -  > LDAP
        id => 'uidNumber',
        login => 'uid',
        first_name => 'cn',
        last_name => 'gecos',
        valid_id => 'uidNumber',
    };

#################

Our LDAP DB information for me as follows;

dn: uid=saydin,ou= <Deleted for security>
uid: saydin
cn: selcuk han aydin
objectClass: account
objectClass: posixAccount
objectClass: top
objectClass: shadowAccount
loginRShell: /bin/rbash
homeRDirectory: /home/user
shadowLastChange: 6445
loginShell: /bin/bash
uidNumber: 17332
gidNumber: 10044
homeDirectory: /home502/saydin
gecos: selcuk han aydin
major: bidb
minor: adm
type: 1

Would you please help me how configure "Congif.pm" for the correct
mapping.
Best regards,

-  selcuk-

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