Hi, Wondering if it is possible to have a special queue or something where I can handle network wide tickets which can be viewed on the customer interface without having to login? Example: Say I'm going to do maintenance on a switch or a central server which might be of interest for any number of users in my network who might get affected. I would then create my own ticket in a "sysadmin" queue where I scribble down the When, What and Why. This ticket is then viewable from the customer panel (maybe a custom made page?) without having to login... Anyone done something like this? Cheers -------------------------------- Carl Boberg System & Network Administrator Swedish Museum of Naturalhistory Frescativägen 40 104 05 Stockholm Sweden Tel nr: 08-5195 5116 Mobile: 0701-82 4055 E-mail: carl.boberg@nrm.se --------------------------------