Re: [otrs] Why- Customer Next State: 'closed successful' NOT 'open'? (v.2.1.2)

Hi, s taylor schrieb:

Hello.

With all of the original defaults still set in SysConfig -> 'Frontend::Customer::Ticket::ViewZoom',

including 'Ticket::Frontend::CustomerTicketZoom###StateDefault:' => 'open',

I still have in Customer Ticket Zoom -> 'Next state' default (highlighted) 'closed successful'.

Why wouldn't it default to 'open'? I'm running v.2.1.2.

I also run v2.1.2. On my system, it works. But our customers can't set the state, instead the ticket is always set to StateDefault after a follow-up was composed. Remeber that your default-state "open" has to be included in Ticket::Frontend::CustomerTicketZoom###StateType

Thanks in advance.

Bye, Alex