RE: [otrs] PostMasterPOP3.pl issue

28 May 2004

      Here is what prints out in the log :

[Fri May 28 14:43:03
2004][Error][Kernel::System::Ticket::PriorityLookup][2394] Need Type or
ID!
[Fri May 28 14:43:03 2004][Error][Kernel::System::Queue::QueueGet][751]
Need ID or Name!
[Fri May 28 14:43:03 2004][Error][Kernel::System::State::StateGet][81]
Need ID or Name!

Here is what I see in otrs :

Software error:
Can't use an undefined value as a HASH reference at
/otrs/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 925.

And that's it.  Can't see any of the emails popmaster got.  I think it's
because they have no ticket #, but I want to see them, and be able to
delete them.  It's like they are stuck if I get spam, or anything.  I'd
like it if someone was having a problem, they could just send a normal
email, and it would show up in the queue with an assigned ticket #.  I
don't get that much spam, so I could just close those tickets as spam or
whatever... if I'm understanding this correctly.

Thanks,
Ben
...
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On 
Behalf Of Robert Kehl
Sent: Friday, May 28, 2004 6:53 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] PostMasterPOP3.pl issue
On Thursday, May 27, 2004 10:13 PM
Ben Chabot  wrote:
...
It does the same thing.  The only thing that could be an issue, is I
am running this in a chroot.  Can you see anything about that which
would cause a problem?
Not if the chroot is set up properly, as the apps running 
simply do not
know what a chroot is. ;) So they can't complain about.
...
Software error:
Can't use an undefined value as a HASH reference at
/otrs/bin/cgi-bin/../../Kernel/System/Ticket/Article.pm line 925.
Thanks again for any info you guys might have!
Enable Debugging by setting
  $Self->{Debug} = 9;
in Kernel/Config.pm.
Have a look at the logs then.
hth,
Robert Kehl
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