I successfully upgraded (using the tar.gz) from 2.4.x to 3.0.x on Ubuntu. Everything worked as documented. Nevertheless, the are some observations I made, resulting in a few questions: 1) The colour scheme is totally different. Is there an alternative theme which restores the colors the users are used to? A "classic" theme could considerably improve the users experience by giving him at least a bit of the old cozy feeling of 2.4.x! 2) The top row of buttons has "dashboard, tickets, statistics, customers, search" How can I add my own button there (I'd like to be able to access "tickets/queue view" directly) 3) Answers are generated in a seperate window Can this be turned off (maybe on a per user basis)? 4) If I used the Ticket View "L" (Large?), I have the opportunity to write a reply. Is there a way of adding "forward" and "bounce" to the options somehow? Quite often one would like to redirect a misdirected ticket someplace else without having to read it all. -- Ralf Hildebrandt Geschäftsbereich IT | Abteilung Netzwerk Charité - Universitätsmedizin Berlin Campus Benjamin Franklin Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 | Fax: +49 30 450 570 962 ralf.hildebrandt@charite.de | http://www.charite.de