And how can you add a filter to show only the tickets in Raw queue (or another queue)? Regards, DM El lun, 14-12-2009 a las 10:33 +0100, Gerrit Tamboer escribió:
Thanks Johannes
It worked!
______________________________________________________________ From: Johannes Grimm [mailto:Johannes.Grimm@fh-rosenheim.de] To: otrs@otrs.org Sent: Mon, 14 Dec 2009 10:10:19 +0100 Subject: Re: [otrs] Queue view on Dashboard
Hi Gerrit, the additional rows show up if you adjust the table width for different rows.
Settings need to be changed in this file for your individual scheme. (in this case this is the fhr path)
/opt/otrs/Kernel/Output/HTML/fhr/AgentDashboardTicketGeneric.dtl
<!-- dtl:block:ContentLargeTicketGenericRow -->
<td width="10%"> $Data{"TicketNumber"}</a> </td> <td width="40%">
$QData{"Title","70"}</div> </td> <td>$QData{"Time"}</td> <td width="20%">$QData{"Queue"}</div></a>
</td>
<td width="15%">
if everything went fine your dashboard will look like this:
Now you can sort the tickets for queue, or user.
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