That's an interesting idea. Unfortunately, I'm not sure the postmaster
can determine programatically who the owner should be.
Is there any way to edit the "before closing" validation so that I
could check there
(owner ID != 1)?
Hugh
On 10/2/10, Nils Leideck - ITSM
Hi,
You could use the GenericAgent to change the owner.
On 02.10.2010, at 02:19, Hugh Kelley wrote:
We have a relatively "open" permission model for our tickets. Most agents can add notes or replies without owning the ticket. As a result, some tickets go all the way to resolution without having the ID changed.
This means that some get closed with the root user (#1) as the owner. Is there a way to force this ID to be changed to a "valid" user within the UI?
Freundliche Grüße / Kind regards
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project