Hi All,

 

I'm trying to force my agents to select the Service field when creating tickets.

Looks like an obvious thing to do but I can't find a way..

 

I changed the Kernel/Output/HTML/Standard/AgentTicketPhone.dtl file so the field looks like mandatory one (ie. it has a '*' and black text) but now I need to do the logic behind it.

 

Has anybody done that already?

I found it in FAQ (http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=334) but it is for OTRS version 2 and I'm using OTRS 3.0.5

 

Thanks in advance

 

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Kind Regards,
Robert