You could create a second customer database for this purpose.  That will make them show up in the AJAX customer lists.

On Fri, Dec 17, 2010 at 7:19 AM, Erik van Ast <Erik.van.Ast@suzohapp.nl> wrote:
Hi Michiel,

That worked great, thank you.
One more question. How can I put the agents' addresses in there as well? Sometimes I want to forward an email to one of my colleagues who are agents in this OTRS system, but at the moment I only see customers...

Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,

Erik van Ast

Message: 2
Date: Fri, 17 Dec 2010 12:36:36 +0100
From: Michiel Beijen <michiel.beijen@otrs.com>
Subject: Re: [otrs] LDAP and Address Book, customers are displayed
       with username, full name, email address and username again
To: "User questions and discussions about OTRS." <otrs@otrs.org>
Message-ID:
       <AANLkTinQYtRfGgO_Sv7h-JxPioKs-2Q87PZybadLzvnh@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi Erik,

you can modify this by changing CustomerUserListFields in your datasource definition.

HTH,

Michiel
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