Here is how I handle that – there may be a better way to
do it but it works for me:
Build the customerservice@clientone.com , admin@clienttwo.com, customerservice@clientthree.com
addresses as System Address entries
Then, create queues for the emails that need to be
responded to with those addresses. Make sure to associate the appropriate
System Address with the queue. When you reply to a message from that queue, the
>From address will be the System Address you assigned to the queue.
Nathan Campbell
Dallas Symphony Orchestra
From:
otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Ray
Padilla
Sent: Tuesday, August 24, 2010 3:25 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Seting up email on a windows pc
Thanks for the response. I was having issues setting up the
smtp. The manual is a bit confusing as it is mainly setup for a linux type
environment.
How I was trying to set it up was so that it would receive
emails from an account that is hosted outside our domain i.e.
customerservice@mailbox.com
I think I got that working at least I think not sure though it
pulled in the mail on the mailbox but has not updated since I did that. But at
least the emails came in. Now what I want to do is send emails out but I want
to send them out with different froms i.e. customerservice@clientone.com ,
admin@clienttwo.com, customerservice@clientthree.com. The customerservice@mailbox.com
is a catch all mailbox from many different clients, I want to reply with a
branded email, these emails are all set as aliases to the
customerservice@mailbox.com email….
I know it’s confusing just curious to know if it can be
done….
Thanks
Ray Padilla
Director of Information Technology
ray.padilla@paquinhealthcare.com
407-566-1010, ext 223
Paquin Healthcare Companies
1142 Celebration Blvd
Celebration, Florida 34747
From: otrs-bounces@otrs.org
[mailto:otrs-bounces@otrs.org] On Behalf Of Hugh Kelley
Sent: Tuesday, August 24, 2010 11:58 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Seting up email on a windows pc
Ray, the options are numerous,
but this is the product I use as an "on-box" POP server for OTRS,
http://www.hmailserver.com/.
We don't have POP or IMAP mailboxes in our environment so I needed a solid but simple
mail server to receive the tickets messages. This fit the bill.
I've also tinkered with its event model a bit so that a delivered message event
triggers an OTRS fetch. The timing isn't quite right for that, but it
give you some idea of the flexibility of hMailserver (and of course, OTRS).
Hugh
On Tue, Aug 24, 2010 at 11:28 AM, Ray Padilla <ray.padilla@paquinhealthcare.com>
wrote:
Hello
all,
How
do I configure email send and receive on the OTRS system running on a windows
PC?
Ray Padilla
Director of Information Technology
ray.padilla@paquinhealthcare.com
407-566-1010, ext 223
Paquin Healthcare Companies
1142 Celebration Blvd
Celebration, Florida 34747
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