31 Mar
2008
31 Mar
'08
9:38 p.m.
Hi All, I am trying disable some auto-notification, not sure where to set it. Also if this is possible for specific queues rather than system wide. 1) merge ticket: Currently merging tickets sends a note to the customer. we would like to disable this 2) owner/responsible: assigning owner and responsible sends two notification. we have both turned on. thanks. --s