Re: [otrs] otrs always cannot found files .pm

On 2011-10-07 05:35, Muhammad Toha Supriyadi wrote:

Dear all,

i've already installed otrs. setting for webserver (apache) and mysql done. but when i access otrs, always prompt error something like this :

Error Message: Module Kernel/Modules/AgentStats.pm not found

but if ichecked in server manually the files can be found. what is the problem

Did you try to clear the cache? Reset the permissions? Restart apache?