Otrs User wrote :
Thanks a lot finally I understood , I will download and install Do you have any idea what the other packages are for : [...]
Hi, if your OTRS server has internet access it will be much easier if you use the package manager : 1. click on "Admin" icon in the toolbar 2. click on "Package Manager" 3. the table "Online Repository" shows downloadable packages 4. on the left you can choose other repositories 5. the table "Local Repository" shows all packages you have already installed (therefore they won't show under "Online Repository") Then you will have access to all packages commonly available with clear names and a short description. If you need more information please ask. You can also use the documentation under http://doc.otrs.org/ or simply try some of the modules in the demo system under http://www.otrs.com/en/tools/demo/ or in an own test system. For some of the more popular packages you can also find additional information via google, for example the video describing the Master Slave Tickets module. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de