I have now, thanks for the reminder.   There were a few items in to tend to there ( I hadn't enabled Apache:DBI, was missing some minor Perl modules, etc.)

I also enabled the performance logging module which should take a lot of subjectivity out of this.

Regarding the support module, I tried to run the SQL Benchmark and got a less than favorable finding.  However, when I try to re-run it I don't get a fresh run.   How can I force it to run another benchmark?

Hugh


Has anybody else seen this (Windows 2008, Apache 2.2, SQL Server 2008

On Thu, May 12, 2011 at 4:25 AM, Nils Leideck <nils.leideck@leidex.net> wrote:
On 12.05.2011, at 03:53, Hugh Kelley wrote:

> We've been using OTRS for about six month now (9,000 tickets, 62,000 articles) and I'm starting to notice sluggishness.
> I've tried switching from IIS + PerlEx to Apache + mod_perl but that hasn't made a noticeable difference.
> My next move is to investigate archiving.   Has anyone else had a similar experience?  When did others start archiving?  What effect did it have?
>
> Are there other more obvious places to look next?  I've read the tuning guide but it seems like we're pretty small by those standards.
> http://doc.otrs.org/3.0/en/html/performance-tuning.html

Did you install the Support Assessment module? This one is always a good point to start searching for possible enhancements.

Cheers, Nils

--
Nils Leideck
http://webint.cryptonode.de / a Fractal project

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